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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first thing you should do is push the Help button, which is present on each and every page. A popup will appear. It includes in-depth information about all the operations that you can perform on that particular page. Each pop-up menu appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have a huge variety of tutorial video clips explaining how to work with our Control Panel. They're created for those of you who want to see how things are being done instead of just reading articles. In this way, anyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you are looking for, take a gaze at our extensive Frequently Asked Questions database, which comprises questions asked by real individuals and offers practical solutions. We regulary "revamp" our Frequently Asked Questions database with new entries in an attempt to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions section either, you can contact our fantastic team of tech support engineers available 24-7 and ready to help you with any query. Each support ticket you send will be responded to in less than 60 minutes (the average ticket response time being only 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 287627

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com